Support
Welcome to Rethink AV Support
We’re here to ensure you have the best experience with our products. Whether you need technical assistance, product guides, or answers to common questions, you’ve come to the right place.
Getting Started
Setting up your Rethink AV product is simple and stress-free with our comprehensive resources. Begin by exploring our detailed setup guides, which walk you through each step, from unboxing to configuration. Whether you’re connecting multiple devices to a KVM switch or integrating your SmartHub with your meeting room setup, our instructions ensure a smooth and hassle-free process.
For added convenience, we offer quick-start videos to visually guide you through installation. These tutorials cover common setups and provide helpful tips for optimizing your device’s performance. No matter your level of technical expertise, you’ll be up a#nd running in no time with Rethink AV’s easy-to-follow resources.
- Setup Guides: Learn how to set up your device step-by-step.
- Quick Start Videos: Watch tutorials for seamless installation.
Downloads and Updates
All product information such as user manuals and firmware is accessed on the individual product’s page.
Under product description you will find a toggle containing all the information and downloads relevant to the device.
Firmware is offered as a free download with only the current version requiring submission of your name, company & email address.
- Product Manuals
- Specification Sheets
- Application Diagrams
- Firmware Updates
- Software applications
Firmware is offered as a free download with only the current version requiring submission of your name, company & email address.
Product Support
Not sure what product is right for your installation?
Our product feature matrix shows you the differences between the products of a range.
- Kratos – Switchers
Product Feature Matrix - Magni – Matrices
Product Feature Matrix - Osiris – Extenders
Product Feature Matrix
Technical Assistance
Get answers to common technical questions or contact our experts for personalized support on more complex issues.
- FAQ: Find answers to common queries like:
- “How do I connect multiple devices to the 4×1 KVM Switch?”
- “Is my product compatible with macOS or Linux?”
- Advanced Support: Contact our technical team for in-depth troubleshooting.